Development and introduction of IT-services automated control systems (Information Technologies and Systems Control)
The key objectives of the project are raising the efficiency of IT control at Saratovenergo by passing to service principles of work based on process-oriented model of IT activity, and reduction in operational cost by automation of corporative IT services. The ultimate objective is raising the company's business efficiency.
The software platform of the IT -services automatic control system was based on HP OpenView ServiceDesk produced by Hewlett-Packard.
The project will be implemented ion 3 stages.
On the first stage incident management standard documents will be collected (including service requests management in compliance with ITIL v3). Then a configuration and technical assignments for processes automation will be made. Then will come the turn of supplying brand and competitive HP OpenView ServiceDesk user licenses, configuration of program software in compliance with technical assignment, Russification of software interface with information from the related informational systems downloaded. At the final stage of test operation we are going to educate users in working with IT-service control system and organize a hotline for questions on system use.
"The introduced system will allow maintaining a single DB of IT infrastructure elements, process the users' requests, reveal and eliminate incidents in IT infrastructure. Besides, since HP Open View Service has a module structure, the system will have an option of scaling and adding functions" says the manager on working with corporative clients at Open Technologies, Maksim Glushchenko.
According to Arkady Krasnov, the head of IT and Communications Department at Saratovenergo OJSC, the introduction of HP OpenView ServiceDesk will allow simplifying the work of IT services and raising the quality of IT support to a higher level"
The project will be finished by the end of the year.