CosmoCall Universe Call Center - New Hospitality Possibilities
Open Technologies provides hotel management companies with services on construction of call centers based on CosmoCall Universe™ platform - the main CosmoCom product ideal to organize the unified communication system.
Unified IP contact center includes multi-channel automatic call distribution system, IVVR (voice and video menu), computer telephony, predictive dialing, interaction history, and record, report and management tools.
Peculiarities of the solution offered:
- "all-in-one" solution based on unified integration platform;
- unified communication facilities irrespective of the media type (voice, video, mail, chat, etc.);
- global distribution virtual contact-center;
- high reliability and availability;
- virtualization ensuring administration function delegation;
- support of state-of-the-art standards, fast integration, compatibility with SaaS;
- compatibility with almost all hotel management systems.
CosmoCall Universe call center advantages include:
- unified contact-center for all hotels;
- centralized administration;
- easy integration with other information systems;
- possibility to distribute incoming calls between operators of all hotels;
- fast connection of new hotels to contact-centers (IP connection required only);
- review of historical reports both for all hotels at once and separately.
Introduction of CosmoCall Universe call center will allow you to:
- concentrate on the main business;
- reduce capital costs;
- improve customer service quality;
- construct all communication channels at one platform;
- manage agent points not being limited geographically;
- ensure fast deployment of the solution;
- ensure easy integration with existing management systems;
- increase the number of potential clients due to improved quality and faster servicing;
- significantly increase revenues.
Successful introduction of the project is ensured by Open Technologies advantages, such as:
- partnership with CosmoCom since 2007 (the year when the vendor entered the Russian market);
- experience of successful CosmoCall Universe introduction in Russia and CIS countries;
- tens of successfully completed projects in communications field;
- certified specialists;
- wide regional chain;
- complex approach to project management.