Open Technologies и AITO Technologies present solutions - Open Technologies and AITO Technologies present solutions on customer experience management to service providers.27 September 2012
27.09.2012. Open Technologies and AITO Technologies informed about execution of a partnership agreement aimed at promotion of client experience management (CEM) solutions to the Russian market. In compliance with the agreement, Open Technologies received the right of selling vendor's products on the entire territory of the RF.
Due to saturation of modern communications market and aggravated competition, the issue of quality control and interaction with clients become more and more relevant. The providers are looking for solutions that would raise their competitive advantages and keep the existing subscribers. It would be very difficult without a transparent picture of interaction with client base and raising service control.
While analyzing the communications market and assessing its trends, Open Technologies and Finnish company AITO Technologies supplied the service providers with a solution enabling deep analysis of data on the level of service use and subscribers' behavior, revealing net mistakes influencing business.
The obtained information will help to create new products for various market segments, bottleneck removal and bottleneck removal for various market segments and raising the average revenues per user (ARPU). Consequently, the provider's business becomes more effective and profitable.
«The solution offered by our partner has proved its efficiency with European customers. Now it is the turn of Russia. Our company, with its experience in implementation of the projects of similar class, can guarantee the transparence and efficiency of AITO Technologies and their further support, said Oleg Gizatullin, Senior Vice President of Open Technologies.
An the moment AITO products are successfully used by service providers — in Indonesia (PT XL Axiata Tbk), Sweden (Tele2), Malaysia (Axiata Group), Bangladesh and Sri Lanka, the UK (Blyk), UAE (Etisalat), Uzbekistan (Ucell) and other countries.
According to Anssi Tauriainen, Founder and CEO of AITO Technologies, "cooperation with Open Technologies is one of the steps towards implementation of our strategic plans of promoting the company services to the Russian market. This is the only company, to which we trusted the our solution. Alexander Vasilevich, earlier appointed Sales Director in Russia, CIS and Baltic States, will be responsible for our business in Russia and fostering our relations with system integrator.
Aito Technologies. AITO Technologies is a successful and fastest growing Finnish software producer, the leading supplier of Customer Experience Analytics solutions, which contribute to deeper understanding of clients by the operators. Aito is dedicated at making the operators' relations more efficient, increasing the subscriber's TTL via improved business processes and making the operator more customer-oriented. The main product of Aito CEA unifies business, net, product, client data, supports real time analytics and the necessary KPI, finds dependencies and forms report of the necessary level, depth and speed.
More detailed information about the company is available at www.aitotechnologies.com
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